Privacy Policy

Last updated: October 26, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application refers to AddisFly, the software program provided by the Company.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to AddisFly, Sleshi Sehin Building, 11th Floor, Megenagna, Addis Ababa, Ethiopia.

  • Country refers to: Ethiopia

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Application.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First name and last name

  • Phone number

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Children travel with us, so we hold their travel details — name, date of birth and passport or ID — but only as given to us by the parent or guardian who books for them, and only to issue their ticket or arrange their trip. We do not collect information directly from children. A parent or guardian can ask us to see, correct or delete a child's details using the contact details on this page.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Call Recording

Calls with AddisFly — through our call center (9455), WhatsApp or Telegram — may be recorded for quality, training and to resolve disputes about bookings and payments. Recordings are stored privately, are only available to staff who handle your enquiry, and are kept no longer than needed for these purposes. If you do not want a call recorded, tell the agent at the start of the call or contact us in writing instead.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

How AddisFly Uses Your Data — Service-Specific Disclosures

Last reviewed: 26 October 2026. This section describes, specifically and in plain terms, what AddisFly collects when you use addisfly.com and our booking services, why we collect it, who we share it with, and how long we keep it. Where it differs from the general terms above, this section governs.

1. Information we collect

  • Traveller and booking details — passenger names as they appear on travel documents, date of birth, nationality, passport or ID number and expiry, contact phone and email, and the itinerary you request. Airlines and immigration authorities require these to issue a ticket; we cannot complete a booking without them.
  • Payment information — the amount, method, reference number and status of payments. Card and mobile-wallet details are entered with the payment provider and are not stored on our systems.
  • Card payments — when you pay by card, your card details are collected directly by our payment processor (Mastercard Payment Gateway, provided through Zemen Bank) on its secure page, and are used to process the payment, verify it with 3-D Secure and prevent fraud. AddisFly receives only the payment result, a receipt number and a masked card number (for example 512345xxxxxx0008); we never receive or store full card numbers or security codes.
  • Communications — messages you send us by email, website chat, Telegram, WhatsApp or telephone, retained so that a later enquiry about the same booking can be answered.
  • Website usage — pages viewed, searches run, approximate location derived from IP address, device and browser type.

2. Cookies and similar technologies

We use cookies and comparable technologies for three purposes: to keep your session working, to understand how the site is used, and to measure advertising.

  • Strictly necessary — session cookies that keep you signed in and secure your form submissions. These cannot be switched off without breaking the site.
  • Analytics — Google Analytics 4, which tells us which pages and routes are used so we can improve them.
  • Advertising and measurement — Google Ads and the Meta (Facebook/Instagram) Pixel, used to measure whether an advert led to an enquiry or a booking.

We operate Google Consent Mode v2. Visitors in the EEA, the United Kingdom and Switzerland begin with advertising and analytics storage denied until consent is given. Visitors elsewhere begin with it granted, and may withdraw consent at any time by using your browser's cookie controls or by contacting us at the address below.

3. Google user data and Limited Use

AddisFly connects to Google services to manage our own business presence — Google Business Profile, Search Console, Analytics, Google Ads and YouTube. The account that grants this access is our own company account; we do not request access to any customer's Google account.

AddisFly's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, data obtained through Google APIs is used only to operate and improve the features described here; it is never sold, never transferred to third parties except as necessary to provide those features or where required by law, never used for advertising, and never read by humans except with explicit consent, for security purposes, to comply with applicable law, or where the data is aggregated and anonymised.

4. Who we share information with

  • Airlines and global distribution systems (including Travelport) — to search availability, hold seats and issue tickets.
  • IATA and its Billing and Settlement Plan — for settlement of tickets issued under our accreditation.
  • Payment providers and banks (including Zemen Bank and Mastercard for card payments, and telebirr) — to take, verify and reconcile payment.
  • Visa and immigration authorities — only where you have asked us to support a visa application.

We do not sell personal information, and we do not share it with advertisers for their own purposes.

5. How long we keep it

Booking and financial records are retained for the period required by Ethiopian tax and IATA settlement rules. Communications are retained while they remain relevant to a booking or an open enquiry. Website analytics are retained on the default schedule of the analytics provider.

6. Your choices

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it for legal, tax or settlement reasons. You may also object to marketing messages at any time; every marketing email includes an unsubscribe link.

7. Contacting us about privacy

Write to [email protected] or call +251 978 077 878. AddisFly is an IATA-accredited travel agency operating in Addis Ababa, Ethiopia.