Manual Intake — Record a Ticket (Click by Click)

Use the Manual Intake page to record a ticket issued on the GDS / airline. One screen, one action — it replaces the old multi-tab Booking form and the Sales-Order-for-flights habit.

Where to open it

• From an Opportunity → Booking menu → Record Booking.
• Or the Booking workspace → Manual Intake (when there is no Opportunity yet).

New ticket

1. Customer — auto-filled from the Opportunity. This is the payer (agency/company), not the traveller.
2. PNR — type the record locator.
3. Passengers — add one row per traveller: name as LASTNAME/FIRSTNAME, type, E-Ticket number, base fare, taxes, service fee.
4. Record Issued Ticket(s).
   • One Booking per ticket is created; a group PNR makes several bookings sharing the PNR.
   • If finance already imported that ticket, it links to that booking instead of creating a duplicate.

Exchange / Reissue

Open the original booking → Start Exchange / Reissue → enter the original ticket. Fee = Exchange (see Price Tables).

Refund

Open the original booking → Cancel / Refund. Records the refund and the refund amount owed back. Fee = Refund.

Void (same day)

Open the original booking → Void (Same-Day). Fee = Void.

The one golden rule

Always enter the E-Ticket number exactly as on the GDS. That single field is what links your record to finance's import — wrong or blank = a duplicate.

See also: Ticketing Service Fees — Price Tables.