Intern – Booking Agent

Job Opening: Intern – Booking Agent

Location: Addis Ababa, Ethiopia

Employment Type: Internship

Department: Operations / Reservations

Role Overview

We are seeking a motivated Intern Booking Agent to support our travel operations team in managing flight reservations and ticketing. The role involves assisting with bookings and client coordination for walk-in customers, labor travel clients, non-IATA agents, and corporate accounts, while learning to communicate professionally with airlines and internal teams.

Key Responsibilities

1. Assist in flight bookings and reservations for walk-in, labor, corporate, and non-IATA clients
2. Support ticketing, reissuance, refunds, and changes under supervision
3. Communicate with airlines to confirm schedules, fares, and booking policies
4. Maintain accurate booking records, client files, and CRM updates
5. Support daily operational reporting and workflow management

Requirements

1. Diploma or ongoing Bachelor’s degree in Tourism, Business, or related field
2. Interest in airline ticketing, reservations, and travel operations
3. Good communication and organizational skills
4. Basic computer and GDS knowledge is an advantage
5. Eagerness to learn and work in a fast-paced environment